We understand that shopping online can be a little tricky; therefore we've tried to make our returns policy as simple as possible. We want you to be happy so please contact us at info@bowerhome.com.au if there is any issue with your order.

FAULTY ITEMS

Our framed canvases are made-to-order, so they are assembled and packed by one of our awesome team. Sometimes things don’t always go to plan, so in the event that your item arrives damaged, please email us at info@bowerhome.com.au within 3 business days of receiving the faulty item. You will need to provide an explanation of the fault, your invoice number and photos showing the fault/damage before returning your items to us.

Please provide your name and invoice number with the returned item.

A tracking number must be emailed to us to ensure the safe and documented delivery of your item.

Any unauthorised returns will not be accepted.

Return items to: Bower Home, PO Box 344 Ashmore City QLD 4214

Replacement items and refunds will only be given once we have received the original item.

Original shipping charges are not refundable.

Refunds are made in the same way you paid.

We make every effort to work with you if items are damaged in transit, but please note that we will not instantly replace or refund products damaged in transit. You may be required to take the matter up with the shipping company.

If your package rattles or looks damaged, DO NOT accept it from the driver OR contact the delivery company immediately.

Warranty claims on non-defective goods will incur a $10 non-fault fee. This covers the shipping cost to have the non-faulty item returned.

 

CHANGE OF MIND

We offer an exchange or credit voucher for change of mind on full priced items returned within 30 days of purchase.

Please email us at info@bowerhome.com.au with the reason for the return, along with your invoice number before returning your items to us. We will then offer you an exchange or credit voucher.

Please provide your name and invoice number with the returned item.

A tracking number must be emailed to us to ensure the safe and documented delivery of your item.

Any unauthorised returns will not be accepted.

Return items to: Bower Home, PO Box 344 Ashmore City QLD 4214

Exchanges/credit vouchers will only be given once we have received the original item.

Goods and packaging must be returned in an unused and resellable condition before exchanges/credit vouchers can be issued.

Original shipping and return shipping charges are not refundable.

 

GENERAL

Bower Home Wares is not liable for the loss or damage of an item being returned.

Purchases of sale items are final. Sale items may be offered at a discounted priced due to overstocking, slight damage, a small fault or a discontinued line. Sale items are NOT returnable or refundable and are delivered ‘as is’ at a discounted price.

 

WRONG ITEM DELIVERED

Very occasionally we may accidentally ship the wrong item to you. If you have received an incorrect item, email us at info@bowerhome.com.au as soon as you can, ideally within 3 business days of receiving your delivery. We will arrange for its return and once received, send you the correct item.